Privacy Policy

1. Introduction

SH Digital ("we", "our", "us") operates StreamHub Wallet. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username
• Payment Information: Processed securely by Stripe - we never store your full card details
• Transaction Records: Purchase history, Token balance

2.2 Automatically Collected Information

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns
• IP Address: For security and fraud prevention
• Cookies: Session management and preferences

3. How We Use Your Information

We use collected information to:

• Process Token purchases and deliver them to your account
• Prevent fraud and unauthorized transactions
• Provide customer support
• Send transaction confirmations and receipts
• Improve our Service and user experience
• Comply with legal obligations

4. Payment Processing

All payments are processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. When you make a purchase:

• Your payment details are sent directly to Stripe's secure servers
• We receive only a confirmation of payment success/failure
• We do not store credit card numbers, CVV codes, or full card details
• Your purchase appears on your statement as "SH DIGITAL"

For Stripe's privacy practices, visit: stripe.com/privacy

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (tax records, fraud prevention)
• Resolve disputes

Transaction records are retained for 7 years for tax and legal compliance purposes.

6. Data Sharing

We do not sell your personal information. We may share data with:

• Payment Processors: Stripe for payment processing
• Partner Platforms: To credit Tokens to your account (user ID only)
• Legal Authorities: When required by law or to prevent fraud
• Service Providers: Hosting, analytics (anonymized data only)

7. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Secure data centers with 24/7 monitoring
• Regular security audits and penetration testing
• Employee access controls and training
• PCI-DSS compliant payment processing

8. Cookies

We use cookies for:

• Essential Cookies: Session management, authentication
• Functional Cookies: Remembering preferences
• Analytics Cookies: Understanding usage patterns (anonymized)

You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to certain processing activities
• Data portability

To exercise these rights, contact us at privacy@shdigital.io

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from minors. If we discover we have collected data from a minor, we will delete it immediately.

11. International Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Continued use after changes constitutes acceptance.

13. Contact Us

For privacy-related questions or concerns:

SH Digital - Privacy Team
Email: privacy@shdigital.io